FAQ's

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When My order will be delivered?

Normally our orders are being delivered in 15-30 days. However, the USA stock products are being delivered in 8 -10 days to the USA customers.

How can I cancel my order?

If you wish to cancel the order, then you have to do it within the 12 hours after the order is placed. For order cancellation you can contact us.

What is the procedure for return the item?

If you want to return the items you just have to contact us. We will guide you through the process.

Please make sure the items are sealed and in good condition when you return them. Unfortunately, we cannot refund unsealed or damaged paintings.

You will be responsible for paying the shipping costs for returning your item.

For more detailed information please read our Return Policy.

What should I do if my order tracking is not updating?

You don’t need to be worry if order tracking is not updating. It’s quite normal for the tracking to stuck for some time, when the order is passing through different distribution centers.

How can I track my order?

You can track your id from our Track Orders page. Or you can also use Track17

What is the size of the diamonds?

The diamonds are miniature. Each diamond size is nearly 2.5 mm. You should store all the diamonds in storage boxes.