Returns and Refund Policy
Every kit is checked before it ships, and we want you to finish your painting happy. Here is exactly how cancellations, replacements, returns and refunds work.
Cancelling an order
You can cancel within 12 hours of placing your order by emailing help@alldiamondpainting.com. After that, your kit is usually already being printed, and orders in transit cannot be cancelled.
Damaged, faulty or missing items
If your canvas arrives damaged, the print is faulty, or drills or tools are missing, email us within 30 days of delivery with your order number and a photo. We will send a free replacement of the canvas, drills or tools.
Returns
- Printed-to-order kits: most designs are printed only after you order, so they cannot be returned for a change of mind. They are always covered for damage, faults and missing parts as described above.
- Custom diamond paintings: custom kits are made from your own photo and cannot be returned or refunded. Please check your size before ordering, and ask for a free preview if you want to see your design first.
- Ships from USA stock items: unused items in their original packaging can be returned within 60 days of delivery. Email us first for the return address. Return shipping is paid by the customer.
- Gift cards cannot be returned.
Refunds
Once a return arrives and is checked, or a claim is approved, we email you to confirm. Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Lost parcels
If your order has not arrived 45 days after dispatch, email us and we will open an inquiry with the carrier.
Contact
Email help@alldiamondpainting.com with your order number for anything about returns or refunds. Shipping times are on our Shipping Policy page.